Ebay Customer Says Didnt Receive Sent Another Says Didnt Receive Again
I listed an amplifier on marketplace eBay and sold information technology for £220, only for 'collection-only,' every bit I didn't want the hassle of shipping it.
A buyer messaged me to ask if they could arrange their own courier and paid via PayPal. I agreed and a UPS delivery driver came to collect the item on the twenty-four hour period the buyer advised.
The heir-apparent did not requite whatsoever documents to attach to the particular and the UPS delivery homo did not give me anything. I managed to take two quick photos of him collecting the item.
A few days later, I received a message from the buyer maxim they still had not received the particular and UPS said it hadn't nerveless it.
An eBay seller was shocked to learn the buyer, who received his amplifier, claimed it was lost
The heir-apparent requested a refund via eBay. To my surprise, it forced me to refund the buyer considering I could not provide prove of the item being delivered then I accept at present lost £220 plus the PayPal fees of £6.68 and my amplifier.
I appealed eBay's conclusion within xxx days considering I sold the detail for drove only so I should not be responsible for the loss of the detail.
The buyer paid for the courier via ParcelCompare, I contacted both UPS and ParcelCompare to detect out what happened but neither company would speak to me since I was not the one who paid for the commitment. How do I get my money back? F.M., via e-mail
Grace Gausden, consumer good at This is Money, replies: This whole situation sounds frustrating and you are adamant that eBay did not dial its investigation up to xi.
UPS picked upward the parcel and you have photos of the delivery driver taking the amplifier away.
One of your principal frustrations was that you had advertised the detail every bit collection but and, equally far as you were concerned, every bit information technology had been nerveless, you had washed everything you could and were no longer liable for any problems.
Afterward raising a complaint, the online bidding site investigated but ruled in the heir-apparent's favour yet again.
Frustrated, even though ParcelCompare wouldn't speak to you straight, y'all decided to wait up the tracking ID on its website and found the aircraft status said delivered.
Yous spoke to eBay multiple times via its webchat and on the phone to go this resolved including sending information technology a copy of the shipment notification.
An eBay representative submitted this notification, notwithstanding, y'all received a answer back to say the request was denied because you received the shipment notification past the appeal timeframe.
It was only then you also found out that eBay'south money back guarantee does not cover buyers if they purchase an particular for collection just.
I contacted eBay equally it seemed unfair you were out of pocket non simply by hundreds of pounds but also by an amplifier – for something that wasn't your fault.
It acknowledged it had initially favoured the buyer simply said, upon further review by an escalation team within eBay, the conclusion has now been reversed and you will receive a full refund.
Ebay notwithstanding refunded a buyer, despite the fact there was tracking to say he had received the amp
An eBay spokesperson said: 'While the majority of transactions on eBay go through without a problem, nosotros have policies in place to protect buyers and sellers when things practice not go to plan.
'Our eBay moneyback guarantee ensures that if a heir-apparent doesn't become what they ordered, they are quickly refunded. However, the eBay moneyback guarantee excludes transactions where the detail is nerveless by a 3rd party on behalf of the heir-apparent.
'Due to this, Mr M is entitled to a total refund and we apologise that the correct decision wasn't realised upon first review.'
It confirmed that its guarantee specifically excludes transactions where items are collected by a third party on behalf of the buyer.
A UPS spokesperson said: 'We have the delay or non-delivery of any packet very seriously. We are investigating this thing.'
Notwithstanding, this is not the showtime time we have covered eBay taking a buyer'south side, even if the seller appears strongly to be in the right.
Previously, I covered the story of a seller who sent a £400 jacket to the buyer who and so claimed he received an sometime jumper instead.
In this case, eBay also sided with the heir-apparent and returned the money to the seller.
Fortunately, this was overturned after our involvement but it does mean there are likely many eBay sellers nonetheless struggling to get their money refunded later on a buyer fraudulently raises a complaint.
Hit and miss: This week's naughty and squeamish list
Each week, I look at some of the companies that have fallen brusque of expected standards as well every bit those that have gone that actress mile for customers.
Miss: This calendar week, cruise send travel agent Iglu, has been criticised past customer, Margo.
She said: 'In April 2019, I paid £1,800 for two deposits to Iglu for a vi week cruise to Australia on the Queen Victoria owned by Cunard.
'In September 2020, due to Covid-19, nosotros decided to transfer to a cruise on the Queen Victoria to the Canaries on 1 November 2021.
'Iglu insisted all the coin exist retained against the Canaries prowl although it was only 25 per cent of the toll of the Australian trip.
'On 16 June 2021 Cunard informed united states directly information technology had cancelled the Canaries sailing on the Queen Victoria only had transferred us to the Queen Elizabeth and said nosotros would receive the booking details in the coming weeks.
'Farther, nosotros practice not take to pay the balance of £3,000 until xxx days before the sailing date. I sent a copy of this email to Iglu but it is demanding I pay the balance now and take given united states of america no advice regarding the change of ship or how the booking weather condition take been altered.'
A customer was confused later she was told alien information about her cruise trip
Some holidaymakers who saw trips cancelled or delayed to the coronavirus are still unfortunately facing disruptions and confusion even now.
Yous were frustrated by the changes made to your prowl and farther annoyed that y'all had received conflicting information from the cruise firm and your travel amanuensis.
I contacted Iglu to see why y'all had been told you must pay at present when previously you had been advised otherwise.
A spokesperson said: 'Nosotros would similar to apologise to Margo for the inconvenience caused in relation to her cruise booking.
'The cruise line considers the change in ship to be a minor booking amendment, as the ship class and invitee cabin remain at the same level.
'Equally per the terms and conditions, cruise lines tin can make small changes, therefore consent was non required and the contract remains valid.
'The customer would have been notified of this transport change past Iglu Cruise.
'Following the news from the prowl line that it would let customers to pay the balance 30 days before departure, Iglu Cruise amended its policy reducing the payment due dates accordingly, assuasive fourth dimension for the money to come in from customers and then the cruise line could be paid on fourth dimension.
'The customer contacted Iglu Cruise to query this, but unfortunately was misinformed as the amanuensis was non yet enlightened of the new payment terms. The Iglu Cruise amanuensis has been notified of the change to the cruise line'due south booking policy and this customer'south particular example.
'We apologise for the miscommunication which occurred as our payment terms were beingness updated. Nosotros've since advised the customer of the right payment date and hope they have an enjoyable prowl.'
A John Lewis customer praised the service she received after her Air Pods stopped working
This news means you are now having to pay for your cruise in accelerate and it is not initially where you hoped to travel.
Nevertheless, at least y'all now have clarity and your trip will be much cheaper. Let'due south hope you tin can sail off into the sunset next month - with no further complications.
Hitting: This week, reader Sarah, praised John Lewis for replacing some faulty Air Pods.
She said: 'I bought Apple AirPods Pro from John Lewis on 19 October 2020. They stopped charging via the cable so I went to the Apple store who confirmed the port was broken.
'However, they were unable to assistance as the one yr guarantee ran from when the Air Pods were sent to John Lewis which was the vii October, therefore I lost 12 days of guarantee.
'John Lewis could take Apple tree products far longer and all the time the Apple guarantee is getting shorter without the consumer knowing.
'However, John Lewis were bright and only replaced the headphones even though I experience information technology should accept been Apple.'
Sounds similar Apple needs to take a bite out of John Lewis customer service levels.
Source: https://www.thisismoney.co.uk/money/experts/article-10087373/GRACE-CASE-amplifier-sold-eBay-buyer-says-never-received.html
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